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General Information

Websitebrightwurks.com
Blogbrightwurks.com/blog
Twitter@brightwurks
CategorySoftware
Phone615-261-8547
Email
Employees3
Founded8/07
DescriptionWeb Applications

Offices

Boston Office
One Cambridge Center
6th Floor
Cambridge, MA, 02142
USA
Mailing Address
139A Charles Street
#317
Boston, MA, 02114
USA

People

Co-founder & CCO
Co-founder & CEO
Co-founder & CTO

Funding

Tags

web-applications, helpscout, email

Brightwurks

Brightwurks builds web applications that solve practical problems. The company is the collaborative effort of 3 partners that have been working together since 2004.

Brightwurks’ first commercial web application was launched in late 2008, called FeedMyInbox. Feed My Inbox is the industry leader for RSS to email, now with 170,000 active customers and growing.

In March of 2011, Brightwurks was accepted into TechStars (Boston). The application they are working on is called Help Scout, a way for teams to collaborate on email. Help Scout will be launched in 2011.

Milestones

Videos

Screenshots

Products

Feed My Inbox

Websitefeedmyinbox.com
StageLive
Launch DateAugust, 2008

Feed My Inbox is a simply RSS to email clients, allowing anyone to subscribe to a feed and receive new content via email. The service is free for up to five feeds and updates are sent as a daily digest.

Paid accounts start at less than $5/month and enable additional feeds as well as frequency options, including real-time updates. With over 170,000 active customers and growing, Feed My Inbox has become the industry leader in RSS to email.

Brightwurks screenshot
Above: Home Page
Uploaded: 12/3/10

Help Scout

Websitehelpscout.net
Bloghelpscout.net/blog
StageLive
Launch DateApril, 2011

9 out of 10 companies feel that customer service is important or mission critical to their business. But online, most of them fail. It’s impersonal and often automated, resulting in unhappy customers and lost business.

Help Scout enables companies to deliver the personal touch of email at scale. Teams can manage customers, collaborate on a single email inbox and stay on the same page without any emails slipping through the cracks. Most importantly, to the customer the conversation looks just like a personal email.

Brightwurks screenshot
Above: Home Page
Uploaded: 5/25/11

Traffic Analytics

Compete

Brightwurks

Sources

  1. Citation Needed [add]
  2. TechStars Boston 2011: Who Got In (boston.com) [edit]
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Last Edited 8/15/11

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