• TechCrunch
• CrunchBase
• More
  • TechCrunch Europe
  • TechCrunch France
  • TechCrunch Japan

Helpshift, Inc.

edit

Helpshift is redefining how companies handle customer service on mobile. Today’s customers must have a mobile-specific experience on their smartphones and tablets – shoehorning old ticketing, knowledge-base, or telephone support systems does not work in this pivotal new channel. Helpshift is the support help desk which increases app rankings, reduces overall support time, and retains customers.

Mobile development teams, from indie to enterprise publishers, can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface. Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A web-based customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots.

Recent Milestones

edit

• 
  Helpshift, Inc. added Chandra Challa as Product manager. (1/1/13)
  Posted 3/24/13 at 3:51am
• 
  Helpshift, Inc. received $3.2M in Seed funding. (10/30/12)
  Posted 12/1/12 at 7:04pm via techcrunch.com
• 
  Helpshift, Inc. added Noah Barr as COO. (9/1/12)
  Posted 10/29/12 at 11:10pm
• 
  Helpshift, Inc. added Tuhin Kumar as Advisor. (5/1/12)
  Posted 2/18/13 at 12:13pm
• 
  Helpshift, Inc. added kiran Kulkarni as Software Artisan.
  Posted 10/29/12 at 11:10pm
• 
  Helpshift, Inc. added Nayan Suthar as Product Designer.
  Posted 10/29/12 at 11:10pm
• 
  Helpshift, Inc. added Roupam Ghosh as Software Artisan.
  Posted 10/29/12 at 11:10pm
• 
  Helpshift, Inc. added Aamir Kapasi as Software Artisan.
  Posted 10/29/12 at 11:10pm
• 
  Helpshift, Inc. added Kapil Reddy as Software Artisan.
  Posted 10/29/12 at 11:10pm
• 
  Helpshift, Inc. added Abhishek Amberkar as DevOps Engineer.
  Posted 10/29/12 at 11:10pm
• 
  Helpshift, Inc. added Mayank Jain as Software Artisan.
  Posted 10/29/12 at 11:10pm
• 
  Helpshift, Inc. added Vedang Manerikar as Software Artisan.
  Posted 10/29/12 at 11:10pm
• 
  Helpshift, Inc. added Michelle Desa as Product Designer.
  Posted 10/29/12 at 11:10pm
• 
  Helpshift, Inc. added Bhargava Chowdary as Product Designer.
  Posted 10/29/12 at 11:10pm
• 
  Helpshift, Inc. added Prajwalit Bhopale as Front-end Developer.
  Posted 10/29/12 at 11:10pm
• 
  Helpshift, Inc. added Adityo Deshmukh as Software Artisan.
  Posted 10/29/12 at 11:10pm

Videos

Screenshots

edit

Above: Embedded Support Help Desk for Mobile Applications
Uploaded: 12/3/12

Sources

1. Helpshift Gets $3.2M From Nexus, True Ventures To Build The Salesforce Of Mobile CRM (techcrunch.com) [edit]