|Description||Crowdsourced Network Monitoring|
|Seed, 1/2014 |
Zikk Software provides advanced network monitoring and mobile device diagnostics solutions.
Crowdsourced Network Monitoring: Collect and analyze network service statistics using crowdsourced data. Detect service problems, call drops and roaming issues. Use big data to identify issues in specific user equipment such as device models and operating systems. Provide comprehensive and accurate information for network optimization.
Device Diagnostics: Improve user experience and customer support using mobile device diagnostics software. Collect and analyze device information such as storage, memory, battery, network and apps data in order to identify hardware and software problems. Use big data for anticipating problems and resolve issues before customers complain. Increase customer satisfaction while reducing support costs and no-fault-found device returns.
Branded Utility Apps: Provide subscribers with mobile apps for troubleshooting, quick settings, problem detection without the need for live customer support, thereby reducing support costs and increasing customer satisfaction.