Company Performance Metrics
- Carolina Velo Ruybal: Head of Customer Service
Marcos Withington: Sales Manager
Brandtrack.ai is an AI-powered SaaS platform revolutionizing how businesses use music to shape customer experiences and drive commercial outcomes.
Operating in 35+ countries with over $2.5M in annual recurring revenue, Brandtrack enables physical spaces—like retail chains, restaurants, hotels, and gyms—to leverage intelligent music programming
that aligns with brand identity, customer profiles, and business goals.
Our proprietary AI engine analyzes behavioral data and business performance to generate dynamic music playlists that improve dwell time, customer satisfaction, and sales conversion. Through seamless integrations and a scalable cloud-based architecture, Brandtrack delivers localized experiences at global scale.
We serve some of the world’s most recognized brands, offering a measurable ROI through a data-driven approach to audio branding. With a 120% net revenue retention rate and strong year-over-year growth, Brandtrack.ai is positioned as a category-defining solution in the commercial background music and CX tech space.
Our mission is to turn music into a strategic growth lever for every customer-facing business worldwide.
