Company Performance Metrics
- Ann-Marie Stagg: Chief Executive
- Jackie Pringle: Head of UK and European Awards
Call Centre Management Association is an association that represents the call centre industry. The company supports contact centre managers by providing opportunities to network, to openly share practices, and to improve the skills and knowledge through specialist training. The company offers advice to members, to keep contact centre leaders in
touch with changes in the industry, to deliver credible benchmarking information, and to aid individuals maintain an awareness of the latest trends and developments.
Call Centre Management Association is dedicated to promoting the development of a new breed of call centre professionals, individuals with vision, expertise, and the commitment to allow the respective organizations to achieve in an era of fast changing, networked economies, global competition, and heightened customer expectations.
Call Centre Management Association was founded on 1994 and is headquartered in London.
