63
53
Growth Score
-10 pts
Heat Score
-13 pts
Company Performance Metrics
Score
Trend
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Growth Score - The measure of growth based on company activity, operational metrics, and investments
Growth Trend - The change in the growth score over the given time period
Heat Score - The measure of the market interest, media activity, and Crunchbase profile activity
Heat Trend - The change in the heat score over the given time period
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CFI Group is a global leader in Customer Experience Management (CEM) solutions. Founded in 1988.
Sheri Petras: Partner/CEOPast Role: Kraft Heinz, Director of Market Analysis- Michael Ryan: Co-Founder & Program Director
About the Company
CFI Group (www.cfigroup.com) is a global leader in Customer Experience Management (CEM) solutions. Founded in 1988, CFI Group provides a technology platform that leverages the methodology of the American Customer Satisfaction Index (ACSI). This platform allows organizations to measure key satisfaction drivers across multiple channels, predict
future behavior and increase the value of customer relationships, thereby improving financial performance.
Women Led
