enables communication such as: Patient check in from the parking lot for in-person visits Coordination prior to or during a telemedicine visit Post-telemedicine coordination Pre-visit registration clarifications Pre-visit scheduling changes Post-visit follow-ups such as surveys Curogram has streamlined patient communication for front and back office staff and has reduced phone call volumes by as much as 50% for practices. This streamlined communication was hugely beneficial prior to the pandemic, but it is ESSENTIAL post-pandemic. Curogram also features advanced text message routing capabilities that can intelligently route patient messages to various front and back office staff depending on the message content, topic, provider, location, appointment type, and language. Curogram’s Intelligent Routing feature offers advanced workflows for health system call-centers that can save millions of dollars per year in call-center costs while dramatically increasing patient satisfaction.