Company Performance Metrics
Empact is the leading provider of independent Service Quality Intelligence—the knowledge you need to measure, report, benchmark and enforce the quality of experience delivered against any Service Level Agreement (SLA).
Today’s world requires the ability to audit and enforce service quality. Companies demand accountability and transparency from
their outsourcers, suppliers, partners—even their own internal IT functions. Unique in the industry, EyeQSM is Empact’s proprietary third-party service, which provides a comprehensive and independent audit of Service Level Agreements (SLAs).
Utilizing EyeQSM, Empact validates service quality metrics around business process efficiency, application availability, systems and network performance, workload levels, accuracy, recoverability and more.
