31
Growth Score
pts
Heat Score
6 pts
Company Performance Metrics
Score
Trend
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Growth Score - The measure of growth based on company activity, operational metrics, and investments
Growth Trend - The change in the growth score over the given time period
Heat Score - The measure of the market interest, media activity, and Crunchbase profile activity
Heat Trend - The change in the heat score over the given time period
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1632305
Business process outsourcing (BPO)
Jim Franke: Founder
Fred Ayala: non-executive Chairman and former CEO
About the Company
eTelecare Global Solutions was founded by two experienced veterans of a renowned consulting company's call center practice. This consulting lineage, performance driven culture, combined with a client-centric approach forms the foundation of how they serve their clients. This foundation has created a company that provides superior service
through a focus on quality, rigorous hiring processes, benchmarked call monitoring, and a continuous improvement approach that delivers quantifiable value and reduces your overall cost to serve.
