proprietary AI models, workflow automation, knowledge management, and system integrations to provide responses grounded in company-specific information and customer context. Fin also offers solutions for customer service operations, inbound sales engagement, and e-commerce interactions. Its platform can access customer data, interact with third-party applications through APIs, execute workflows, and automate routine customer-facing processes. In addition, the company provides tools for monitoring, optimizing, and managing AI agent performance, enabling businesses to scale customer operations with reduced manual effort.

Formerly known as Intercom, the company has evolved its platform around autonomous AI agents that handle customer interactions across support, sales, and commerce channels. Its technology enables organizations to automate customer conversations through live chat, email, messaging applications, phone systems, and other communication channels while integrating with existing business systems and knowledge sources.