Company Performance Metrics
- John Napoleon: Founder and President
My experience starts back in the accounting office of a Cadillac store. As a CPA from a large accounting firm, I was brought in to learn the car business from the accounting side. I was an A/P clerk, biller, office manager, controller and CFO. As a controller I was paired up with a GM to run the day to day operations of an auto mall with four
franchises.
Later as a CFO, the vice president and I ran the day to day operations of nine franchises in Chicago. During these seventeen years, I became involved in buy/sells, advertising, HR, bank relations, factory relations, legal, contracts and selling processes. During this time I would educate and train all department heads on the financial statement and forecasting.
Due to the retirement of the dealer, I became the vice-president/GM of a single point Chrysler Jeep Dodge Ram store. I was involved with the entire process of opening a new store. From getting factory approval, naming the store, website design and hiring all personnel. The dealer lived 1500 miles from store so I was the operator. While the VP, I learned the used car business by attending auctions and buying and selling vehicles, displaying vehicles on the lot and setting up a photo studio on the premise for high quality pictures. Additionally I spent most mornings on the service drive to improve service writer performance and customer satisfaction. Lastly I implemented a menu system in F&I that improved the dollars per unit by $250 and started a BDC.
After about five years as the VP, I took on the largest challenge of my professional career. I moved across country to Las Vegas and became the GM of Towbin Dodge. During my first full year, 2013, I took them to the number one Dodge volume store in the country. The first time Towbin Dodge has accomplished that feat. Additionally in the same year, Towbin Dodge won the Walter P. Chrysler award only given to the top 25 CJDR dealers annually. Not only does it require sales volume, you also need market share, great service department and very high CSI. All were accomplished.