technicians like never before.

Provide remote technicians the support they need to complete any task, anywhere, any time. RemoteSpark is the market’s most secure and reliable industrial remote guidance tool leveraging a full Mixed Reality environment.

Using RemoteSpark on HoloLens 1 or 2, remote technicians can communicate with subject matter experts, through a secure, low-bandwidth audio/video connection, when they need assistance completing a complex task. Experts can use the RemoteSpark platform to deliver an assortment of holographic and step by step instructional assets to support the task.

Trusted by organizations including the Royal Canadian Navy and Surepoint Group, experts can see what the remote technician sees and drag and drop CAD assets, PDFs, or Microsoft Office documents into the worker’s field of view. This content appears as 3D holograms in the end user’s real-world environment. 

RemoteSpark operates full Mixed Reality support calls in internet bandwidth conditions as low as 256kbps and boasts industrial-grade security infrastructure. Designed to accommodate your organization’s data governance policies, RemoteSpark can operate both in the cloud and on-premise.  Advanced use cases include holographic IoT integration.

This Mixed Reality tool allows industrial organizations to:

• Reduce unplanned equipment downtime - Keep your systems running. Remote technicians can perform tasks like system experts. Tasks are completed faster and with more accuracy.

• Facilitate knowledge transfer - Learn by doing. Every RemoteSpark call is a one-on-one, on-the-job training session between a subject matter expert and a technician.

• Reduce unplanned expert travel - A subject matter expert can guide a field technician from the comfort of their office, eliminating the cumbersome remote troubleshooting of the past and reducing the need to travel on site.

• Improve task interpretation, reduce mental fatigue - Make task interpretation easy. With Mixed Reality, reduce the time required to interpret 2D instructions by converting task supporting assets into 3D, multi-step animated holograms that appear in the work’s real-world environment.