Company Performance Metrics
- Past Role: Babylon, Executive Director of Business Development & Partnerships
Ludovic Lacay: CPO
Napo Pet Insurance is a digital-first insurtech company on a mission to transform pet insurance with a super-comprehensive approach that goes beyond basic policies. Launched in December 2021, Napo offers coverage that includes essentials like dental care, behavioural support, and preventative care resources as standard; providing pet parents with
true peace of mind. With a focus on delivering a 6-star customer experience, Napo combines advanced AI-driven technology with genuine human care, ensuring fast, fair claims processing and real support throughout every stage of pet ownership.
Since its launch, Napo has become one of the UK’s fastest-growing pet insurers. The company has earned recognition for its approach, including being named Insurer of the Year at the Modern Claims Awards and receiving the Innovation and Rising Star accolades at the UK FinTech Awards. Beyond insurance, Napo's vision is to build a holistic pet care ecosystem, providing tools, education, and services that support pets’ health and happiness at every stage of life.
