and win repeat purchases has become a race to the bottom for consumer electronics companies. The challenge over the next 100 years is to fulfill the hearts and memories of consumers in the age of the “experience economy.” Deployed by large device companies and broadband service providers, the Omny IQ Preventive Care application allows engineers, operations and support people to readily identify and resolve connected experience problems in their installed base of connected homes. Companies can rely on Omny IQ to manifest people’s increasing desire for gratifying, stress-free, and glitch-free connected experiences, and thereby earn greater customer loyalty and healthier financial returns.