comprise an employee portal, a partner portal, and a customer portal. The company's Internet technology platform enables its customers to combine customer management functionality, content from other enterprise systems, and the Internet to manage various aspects of their customer interactions through Onyx's products, as well as through links to other enterprise-based and Internet-based applications. It also offers process management solution that consists of a process engine, and related products, including process designer, rules builder, integration engine, and forms technology. This solution allows users to build and modify the business rules and workflows for executing business processes. In addition, the company offers performance management solution for the management of business performance related to customer activities, as well as gives organizations the ability to analyze customer information and evaluate various business processes. Further, Onyx provides consulting, customer support, and education services. It serves large enterprises, governments, and medium-sized businesses in various sectors worldwide. The company markets its software and services through a direct sales force, as well as through value-added resellers, systems integrators, and original equipment manufacturer partners.

Onyx was incorporated in 1994 and is headquartered in Bellevue, Washington.