Company Performance Metrics
Mark Lomax: CEO- Michael Doyle: CTO
PEP Health is an AI-driven patient experience platform that transforms unsolicited, real-world patient feedback into validated, real-time insights. By aggregating and analyzing millions of patient comments from social media, review sites, forums and other public sources, PEP Health produces its proprietary PEP Score — a daily, location-level metric
that benchmark’s care quality across providers, health systems, and service lines.
In 2025, PEP Health introduced the Trust Score, the first real-time, AI-powered measure of patient trust in healthcare providers — revealing when and where confidence in care is building or eroding so organizations can act quickly.
Trusted by leading healthcare systems, payers, and hospitals, PEP Health’s platform delivers continuous monitoring, predictive insights, and early warning signals (e.g., up to 9 months ahead for CMS Star Ratings) to drive quality improvements, reputation management, and patient-centered decision-making.
