to Measure, Diagnose and Improve How Effectively Dealerships Respond to Telephone and Internet/Email Inquiries. •Defector Diagnostic Survey℠ to Learn to Keep More Customers. •Facility Evaluation/Audit Programs to Encourage Facility Improvement and Upgrades. •Dealer Health Check℠ to Measure, Diagnose and Improve the Overall Sales Effectiveness of Individual Dealerships •Other Examples: Dealer Performance Bonus Programs to Increase Manufacturer and Dealer Profitability while Paying for a Better Customer Experience, "Spin-to-Win" Sales Incentive Programs with Reloadable Debit Cards to Encourage Effective Salesperson/Dealership Behavior, Pied Piper Purchase Funnel℠, Lease Return Programs, Vehicle Delivery Programs, Co-op Advertising Programs, Point-of-Sales Kiosk Programs, Brand Image Element Leasing Programs, Best Practices and Management Consulting. performance of dealer networks.