approach allows insurance customers to interact with their claim in their own time, the web app removes the insurance jargon and thus drastically improves claim cycle times and customer satisfaction.

The platform’s backend service reduces the administration support needed to process a claim. It helps claims handlers focus more on higher value jobs and brokers spend more time on new deals, minimizing the time spent on explanation processes and negotiation with applicants. This increases the productivity of handlers up to four times per day, and gives management good visibility of claims handling metrics - potentially saving an insurer £500 per claim.