(NLU) and Deep Learning dialog management technologies, enable brands to handle their growing external customer and internal employee interaction volume faster and more efficiently by answering questions, completing tasks and learning from live agent:customer interaction. Rulai Virtual Assistance complements live support with seamless escalation to human agents when desired or required for more complex issue resolution. Rulai solutions are developed and supported by a team of award-winning computer scientists and engineers who have published more than 400 research papers in related area and who are widely considered to be among the world’s leading experts in the field of machine learning.