Company Performance Metrics
SkyFlow has developed and delivered a solution to automate self-service through speech-driven solutions.
Their Mission is to deliver high customer satisfaction and empowerment via the contact center while saving cost for their clients.
SkyFlow was founded in January 2000 and is located in Berkeley, CA. The company is privately held. While
well-funded as a startup, the company has steadily added customers — first Bravanta, then Apple computer, Odimo (DeBeer Diamonds’ on line B2C arm), etc.
In 2000, SkyFlow won the UC Berkeley 2000 Business Plan Competition, and received one of only ten worldwide Hewlett-Packard Garage e-scholarships. In May 2001, SkyFlow was selected by Fortune Small Business as one of 65 "Innovators" in the U.S. in its 4th Annual Big Ideas issue. As 2002 has progressed, the company has expanded commercial usage of its fully developed solutions. For information regarding partnership opportunities with SkyFlow, email partners@skyflow.com.
Their integrated voice and data solutions automate interactive business processes for the enterprise. Users can speak requests for information or conduct transactions and hear and see responses via multiple output devices. From a technologically rich platform, SkyFlow delivers applications such as order management, fulfillment, and information look-up providing customers, suppliers, and employees flexible speech-driven information access and transaction options. Their Conversational Application Server enables the rapid deployment of scalable, reliable, and secure applications with easy expansion of business logic and content delivery using a variety of devices, platforms, and networks.
