Company Performance Metrics
Mikal Thomsen: Director
SNAPin Software, Inc. develops self-service software for mobile devices. The company's handset-based SelfService product suite repairs critical device and network settings, such as those required for roaming, messaging, or data networking. The SelfService product suite includes SelfService Campaign, which delivers interactive promotions and
context-sensitive offers based on device usage; SelfService Care, which intercepts and resolves three out of four calls to customer care; SelfService Configure delivers an operator branded experience on mobile phones by installing and managing a custom set of applications and media elements on expanded memory SIM cards; and SelfService Server, which enables operators to centrally manage all facets of their subscribers' experience with SNAPin's handset-based products, such as SelfService Campaign and SelfService Care. SNAPin Software, Inc. was founded in 2003 and is headquartered in Bellevue, Washington with offices in London, the United Kingdom. As of October 1, 2008, SNAPin Software, Inc. operates as a subsidiary of Nuance Communications, Inc.
