Company Performance Metrics
- Peter Young: CEO
- Andrew Blake: CTO
SpatialBuzz is a telecommunication company. Almost all mobile operators talk a good customer experience game – but – the Telecommunications Industry remains at the bottom of customer satisfaction leagues. The cold reality is that most customers don’t trust their mobile operator and only want to spend money with them if they absolutely have to.
Digital engagement strategies usually centre around billing portals, tariffs and up-selling rather than the daily realities of slow data, dropped calls and failed connections. But, yet, absolutely nothing affects customer satisfaction more than their perception of the network
SpatialBuzz’s patented solution combines real-time subjective customer feedback with device radio measurements to help operators find, prioritise, and fix network problems more effectively. All while keeping customers engaged so the network gets better, and is seen to get better. Happier, more trusting customers on a superior network.
