Company Performance Metrics
After a very successful 10 years as a consulting and market research firm to the health section, with clients including all the national health insurance carriers, 80% of the Blue Cross Blue Shield plans and many other dental/life/disability insurers, health technology companies, health systems, and pharmacy companies, Stonegate was
forced to reinvent itself after the demise of Obamacare. Stonegate created an industry leading Customer Success platform for mainstream companies, and now has over 50 companies licensing or piloting its STAMP platform since its launch 18 months ago.
STAMP, a Customer Success SaaS platform, assesses B2B customer sentiment, significantly improves clients’ ability to retain accounts, increases recurring revenue, and maximizes customer lifetime value. STAMP helps B2B companies systematically:
Determine what is most important to your business customers See how well you are delivering against their needs Identify the key actions to improve customer satisfaction (or your Net Promoter Score) Provide alerts when you are underperforming or not meeting your client’s needs Track trends over time and benchmark yourself against your peers and competitors Create custom playbooks to address client specific and overall business needs
And STAMP operates independently or together with your existing CRM platform.
