Company Performance Metrics
Cody McLain: FounderPast Role: SupportMonk, Co-Founder
Craig Crisler: Chief Executive OfficerPast Role: SupportNinja, Chief Operations Officer
SupportNInja provides affordable outsourcing solutions to emerging startups. Their goal is to help new businesses build and run a strong, cost-efficient and sustainable customer support infrastructure. The importance of having a proper infrastructure in place cannot be overstated. As companies expand, they tend to become overwhelmed by the growing
demand. Every new company reaches a point where something’s gotta give. Their team is here to take the reins on your support operations so that you can move forward with your vision, unhindered.
They learn the ins and outs of your company’s product so that they can take the front lines in managing your customers’ satisfaction. Every company is paired with a US-based account manager whose primary job is to ensure that the team is not only meeting their expectations, but exceeding their KPIs – whether those are conversion rates or CSAT scores.
Maybe it’s their team. Maybe it’s their innovative system. Maybe it’s their inclination toward perfection. Whatever it is – they help businesses grow without the growing pains.
The company’s roots began long before it was founded in 2014. SupportNinja’s Cody McLain founded a previous venture, PacificHost. A hosting company at heart, PacificHost would grow to provide managed virtual and dedicated servers in its Dallas-based datacenter. In just four short years, the company grew to service over 30,000 websites and 7,000 customers in over 100 countries worldwide.
The tremendous growth that PacificHost experienced meant that a team of support technicians and Linux administrators would be necessary to staff it.
