Company Performance Metrics
VOCI Corporation is the leading speech recognition Application Service Provider. They design, develop, host and maintain leading edge speech recognition solutions that help their customers improve service, contain labor costs and focus on their core business.
Using best-of-breed large vocabulary speech recognition technology on carrier-grade
hardware, VOCI develops customer-specific applications that automate routine inquiries and transactions. For more complex calls that require agent intervention, VOCI's SERENO platform seamlessly routes the call to call center agents.
VOCI's service offering and pricing format allows their customers to incorporate customized speech recognition solutions quickly without incurring large set-up costs nor stressing internal IT resources. VOCI's pricing is based on a Pay-Per-Use model, with customers only paying for calls successfully processed by their automated systems.
