Company Performance Metrics
We've been providing omnichannel support in 10+ languages worldwide since 2016 through a Shared and Dedicated team. We have expertise in Retail, SaaS, IoT and Travel, as well as other diverse industries united by the E-commerce market.
Delivery based in Eastern Europe and LATAM, we operate in 24 time zones, including European and American,
and build the workflow according to the client’s business processes, software and data security standards. We keep all data safe & secure by following strict guidelines GDPR, ISO27001, ISO9001, and PCI DSS (coming soon).
100+ clients from 20+ countries have already trusted us and are achieving 96%+ CSAT with 0 security breaches and up to 60% budget savings.
There are 2 models of cooperation
1. Shared teams - the best way to get started quickly For organisations with low to medium volumes of customer requests and as a first response and triage service for Level 1 technical and customer support.
2. Dedicated teams - the best way to meet all your needs. For companies with an average and large number of customer requests and as a Level 1 & 2 for Technical and Customer support when in-depth and specific knowledge of the product is needed.
Whichever option you choose, you get a Comprehensive Solution: ✓ Fast & Flexible Onboarding ✓ Selection and Recruitment ✓ Team Training ✓ Quality Assurance ✓ Monthly Reporting ✓ Business Process Improvement Recommendations
