Company Performance Metrics
- Stephen Jaynes: Partner and CFO
Make every customer's experience so extraordinary that they will never forget it, they will tell their friends and colleagues, and always come back. Everything matters. The way they answer the phone, the way their emails read, the way they handle and pack their equipment, everything... Communication matters most. Do not ever leave a customer
feeling like they are being unresponsive or leaving them in the dark! How their customers perceive them is what really counts.
Nearly a decade ago, I started xByte Technologies to provide high quality IT equipment with first-class customer service. As a former IT Director, I found "service" was the thing truly missing in the sales world. I wanted to treat customers how I expected to be treated. Humans should answer the phone, not a computer or voicemail. Knowledgeable responses in 15 minutes, not hours or days. An RMA process that is simple, easy, and fair to the customer. They have grown over the years, but their commitment to that high level of service has remained. Many of the early customers are still with them today. They have experienced the xByte Difference and have become customers for life.
