Location Boston, Massachusetts, United States Regions Greater Boston Area, East Coast, New England Gender Male
Investor Type
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A customer-focused, hands-on leader with 20 years of global experience in 15 countries delivering value for companies ranging from start-up to SMB to Global 50. Expertise in all aspects of customer success, sales, operations, and the delivery of enterprise technology solutions. Passionate about the Customer Success movement and implementing
value-driven, metrics-based, and fast-scaling processes across the customer lifecycle for growing subscription-based (e.g. SaaS) businesses.
Key member of Guidewire Software's executive team that led the growth from start-up (< $5M annual revenue) to IPO (NYSE: GWRE) to industry leader (> $500M annual revenue). Held leadership positions across customer success, professional services, and product development functions. Managed over $200m in revenue and generated over $100m in new business. Achieved an unprecedented track record of 100% successful implementation projects and 100% customer retention while maintaining < 3% yearly staff attrition.
Bachelor's and Master's degrees from Northwestern, Carnegie Mellon, and MIT.
Specialties: rapid company scaling, customer success, professional services, SaaS, Big Data analytics, business strategy, enterprise sales and partnerships, Agile with Scrum, AI, machine learning, complex system integrations, and product development
