Primary Job Title Founder and CEO Primary Organization Espressive
Location San Francisco Bay Area, California, United States Regions West Coast, Western US Gender Male
LinkedIn View on LinkedIn X (Twitter) View on X
IT leaders universally recognize the importance of self-service capabilities and are making a significant investment in self-help portals and tools. Yet, they find that employee adoption rates remain low. This remains true even after education campaigns and other similar measures are put into place to drive adoption. As a result, IT continues to be
faced with high help desk call rates, escalating costs, and increasingly frustrated employees.
Why is it that we can get dinner delivered or grab a ride anywhere from our mobile device in minutes in our personal lives—but engaging IT, HR, Sales, and Finance at work is anything but simple? During this session, Pat will show that it doesn’t need to be that way. He will walk through practical applications of forward-looking AI, virtual agents, visual workflows, mobile technologies, and consumerized experiences that are enabling companies to achieve employee adoption rates as high as 60%. Pat will also show how this can be accomplished without extensive and costly professional services or overhauling existing IT infrastructure.
