Primary Job Title Chief Innovation Officer (TCS Salesforce Practice) Primary Organization Tata Consultancy Services
Location Atlanta, Georgia, United States Regions Greater Atlanta Area, East Coast, Southern US Gender Female
LinkedIn View on LinkedIn X (Twitter) View on X
Tonya McKinney is an experienced executive team member from both multibillion-dollar global enterprises and innovative startups. Her experience ranges from SBC, Siebel, and CA to XcelleNet and Newmerix. She brings multi-industry expertise and points of view from travel, hospitality, banking, technology, insurance, manufacturing, telecom and retail.
She is the Chief Innovation Officer, (TCS Salesforce Practice) at Tata Consultancy Services, where she established an innovation and product team that develops customer experience and digital thought leadership, methodologies, and software solutions, including TCS Voice of Choice and TCS ChannelScore currently in patent filing. The team works with Fortune 1000 companies in areas such as customer loyalty experience, in-store digital experience, rewards and gamification, omnichannel customer engagement, data monetization, social insight, mobile-first, image analytics, and more.
She has a B.S. in advertising and marketing from Texas Christian University and an MA in technical communication from the University of North Texas. She is an author and frequent speaker at industry conferences and trade shows on the subjects of customer experience, social innovation and digital leadership.
