Total Funding
49
Total FundingFunding Round raised
Growth Score
pts
Heat Score
-7 pts
Company Performance Metrics
Score
Trend
AI Content may contain mistakes and is not legal, financial or investment advice.Learn more.
Growth Score - The measure of growth based on company activity, operational metrics, and investments
Growth Trend - The change in the growth score over the given time period
Heat Score - The measure of the market interest, media activity, and Crunchbase profile activity
Heat Trend - The change in the heat score over the given time period
See more interactive data and historical milestones on desktop for the best experience
188216
Onward is a customer service automation platform that creates a range of automated customer service and sales tools for business usage.
About the Company
Onward is a customer service automation platform that creates a range of automated customer service and sales tools for business usage. The platform helps its clients achieve Automation40 - 40% of tickets automated, 40% of messages automated, 40 second average response time. Onward’s solution could be directly integrated into systems such as
Zendesk, whilst simultaneously plugging into Salesforce and Hubspot to add leads.
Onward’s enterprise chatbot platform leveraged natural language processing to extract meaning from customers’ messages. The platform can contextualize and personalize its responses to queries through drawing on signals such as historical activity, login status, and location.
