Company Performance Metrics
- Sam Fuller: Customer Success DirectorPast Role: UK Power Networks, Head of Customer Service
- John Rees: Chief Operating OfficerPast Role: Content Guru, Chief Commercial Officer
Content Guru is a multi-award-winning cloud contact centre and customer engagement provider, operating across three core regions – Europe, North America and Asia-Pac. Its cloud communications technology, storm®, is identified by leading analysts of one of the world’s premier contact centre platforms, combining unrivalled scalability, fully-blended,
omni-channel contact processing (including email, SMS, voice, WebRTC, Instant Messaging and social media) and integration to hundreds of third-party platforms.
Content Guru’s storm® platform enables organisations to deploy always-on, omni-channel Customer Engagement Hubs, converging multi-award-winning cloud contact centre capabilities with deep integration with virtually any third-party systems, including CRM, ERP and WFO. Customers and colleagues can engage at any time, from any place, and on the channels and devices they choose, with storm providing a consistent experience across every endpoint. Hundreds of the world’s largest organisations, such as G4S, Serco and the UK’s National Health Service (NHS), are powered by this technology, choosing storm for its unrivalled scalability, functional depth, and ability to integrate with any external system.
