Total Funding
68
49
Total FundingVenture - Series Unknown raised
Growth Score
-7 pts
Heat Score
-14 pts
Company Performance Metrics
Score
Trend
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Growth Score - The measure of growth based on company activity, operational metrics, and investments
Growth Trend - The change in the growth score over the given time period
Heat Score - The measure of the market interest, media activity, and Crunchbase profile activity
Heat Trend - The change in the heat score over the given time period
Recent Milestones
Raised Funding Round
Jan 1, 1970
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Raised Funding Round
Jan 1, 1970
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Raised Funding Round
Jan 1, 1970
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35363
Directly offers AI-powered solutions to resolve customer issues with the right mix of automation and human support.
- Jorge Alcantara Barroso: Director, AI SolutionsPast Role: Inbenta, Director, Professional Services
- Jeff Patterson: CTO & Co-founderPast Role: Directly, CTO & Co-founder
About the Company
Directly provides resilience to companies by delivering more automated and elastic customer support operations.
Our platform integrates into the contact center to understand customer issues, automate common solutions, and engage community experts. This enables customer support leaders to resolve customer issues with the right mix of automation and
human support.
Companies like Airbnb, Microsoft, and Samsung use the Directly platform to improve the customer experience, boosting CSAT by 20%, while saving millions per year.
Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.
