Directly offers AI-powered solutions to resolve customer issues with the right mix of automation and human support.
Industries Artificial Intelligence (AI)Customer ServiceEnterprise SoftwareMachine LearningVirtual AssistantHeadquarters Regions San Francisco Bay Area, West Coast, Western US Founded Date 2011 Founders Antony Brydon, Jean Tessier, Jeff Patterson Operating Status Active Last Funding Type Venture - Series Unknown Legal Name Directly, Inc.
Company Type For Profit
Contact Email sales@directly.com Phone Number 800-787-3176
Directly provides resilience to companies by delivering more automated and elastic customer support operations.
Our platform integrates into the contact center to understand customer issues, automate common solutions, and engage community experts. This enables customer support leaders to resolve customer issues with the right mix of automation and
human support.
Companies like Airbnb, Microsoft, and Samsung use the Directly platform to improve the customer experience, boosting CSAT by 20%, while saving millions per year.
Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.
- Directly - OnDemand business
Subsidiary