Intercom, Front, etc) with a second, "unofficial", system: Slack's shared channels.

This causes a number of operational and logistical difficulties for both vendors and their customers, resulting in added costs, inefficiencies, and lost opportunities.

With Fogbender, B2B vendors embed a team-to-team messaging widget directly on their customer dashboard, where all users belonging to an account can - with no additional authentication - 1) see a list of currently-open issues 2) participate in conversations with their own team and the vendor, and 3) search all historical discussions.