Company Performance Metrics
- Kobus Van Der Westhuizen: CEO & Founder Genii Analytics (previous Pivotal Analytics)
We live in an era of incredible innovations. Technologies are evolving rapidly, and alongside them the standard of exceptional customer service and experience. With SMART environments amplifying the voice of the customer, and customer service being done `At the Speed of Thumbs`, brands are excelling at providing memorable customer experiences
through the channels of their consumers.
We, within the CX industry, are continuously striving for better customer engagement, with less effort from the customers end. The key to growing and retaining customers lies within increasing the value of the brand, while reducing the effort to gain that value. To do this effectively, it is essential that companies monitor their customers wants and needs in real time.
Genii is a platform that not only analyses the customer`s needs, but provides an artificially intelligent interface with which to engage and assist them. Genii`s team consists of professionals that are incredibly passionate about customer service and sales, and have built the Genii platform by combining over 200 years of combined operational expertise from their fields of industry.
Our goal at Genii is to provide the ultimate customer service and experience solutions, by providing companies with a platform that increases efficiency, effectivity and customer happiness.
