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Help Scout Logo
Help Scout Growth Score
63
CB Rank
22054
Heat Score
67
Help Scout develops help desk software for business.
Founded
obfuscation
PrivateSeries B Boston, Massachusetts, United States101-250 www.helpscout.net
Customer Service
Software
Technical Support
Overview

Help Scout
Total Funding
obfuscation
Growth Score
63
Heat Score
67

Total Funding
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Series B raised
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Growth Score63
-2 pts
in past quarter
Heat Score 67
-7 pts
in past quarter

Company Performance Metrics

Score
Trend
AI Content may contain mistakes and is not legal, financial or investment advice.Learn more.
Growth Score - The measure of growth based on company activity, operational metrics, and investments
Growth Trend - The change in the growth score over the given time period
Heat Score - The measure of the market interest, media activity, and Crunchbase profile activity
Heat Trend - The change in the heat score over the given time period
Learn More >
Recent Milestones
Raised Funding Round
Jan 1, 1970
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Raised Funding Round
Jan 1, 1970
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Raised Funding Round
Jan 1, 1970
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See more interactive data and historical milestones on desktop for the best experience

About Help Scout

CB Rank
22054
Help Scout develops help desk software for business.
Founded
obfuscation
PrivateSeries B Boston, Massachusetts, United States101-250 www.helpscout.net
Customer Service
Software
Technical Support

Funding Rounds

Series B
OBF
in
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Series B
OBF
in
obfuscation
Series A
OBF
in
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Key People

Details

Legal Name Help Scout PBC
Operating Status Active
Company Type For Profit
Founders  Denny Swindle, Jared McDaniel, Nick Francis
About the Company
Help Scout offers a helpdesk and customer interaction solution using email and live chat solutions. They enable users to manage E-Mail customer support services through a ticketing system for small and medium businesses. It also provides analytics solutions to improve business decisions and can be integrated with various applications using APIs.
Phone Number 508-319-9471
Contact Email help@helpscout.net
Predictions & Insights

Growth Prediction

See this Growth Prediction

Products & Services

Shared Inbox
A tool for managing customer conversations across email and other channels in a single platform.
Live Chat
Enables real-time communication with customers on your website or in-app.

Unlock More with Crunchbase Pro
  • Full access to financial & funding data on unlimited profiles
  • Export up to 2k results/month for analysis
  • Track market signals on competitors, products, and R&D
  • Preview private company insights and predictions
Financials

Company Funding

Total Funding Amount 
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Number of Funding Rounds 6
Unlock company funding data, including rounds, dates, amounts, and investors.
Announced Date  
Transaction Name  
Number of Investors  
Money Raised  
Lead Investors  
Funding Type  
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Series B - Help Scout Logo
Series B - Help Scout
2
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Lead Edge CapitalSeries B
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Series B - Help Scout Logo
Series B - Help Scout
2
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Lead Edge CapitalSeries B
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Series B - Help Scout Logo
Series B - Help Scout
2
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Lead Edge CapitalSeries B
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Series B - Help Scout Logo
Series B - Help Scout
2
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Lead Edge CapitalSeries B
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Series B - Help Scout Logo
Series B - Help Scout
2
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Lead Edge CapitalSeries B

Funding Rounds

Total Funding Amount 
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Number of Funding Rounds 6
Unlock company funding data, including rounds, dates, amounts, and investors.
Announced Date  
Transaction Name  
Number of Investors  
Money Raised  
Lead Investors  
Funding Type  
obfuscation
Series B - Help Scout Logo
Series B - Help Scout
2
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Lead Edge CapitalSeries B
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Series B - Help Scout Logo
Series B - Help Scout
2
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Lead Edge CapitalSeries B
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Series B - Help Scout Logo
Series B - Help Scout
2
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Lead Edge CapitalSeries B
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Series B - Help Scout Logo
Series B - Help Scout
2
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Lead Edge CapitalSeries B
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Series B - Help Scout Logo
Series B - Help Scout
2
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Lead Edge CapitalSeries B

Investors

Market Intelligence
People
View Profiles & Contacts
Headcount 101-250 Employee Profiles 12 Board Members and Advisors 4 Contacts 112

Employee Profiles

Board Members and Advisors

News

News and Press

News•Sep 17, 2025
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News•Aug 12, 2025
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News•Mar 22, 2024
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News•Mar 15, 2024
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Access a complete feed of recent news and press, from product launches to leadership changes.
Technology
View Tech Report

Monthly Web Visits

2,756,307
11.13%
 in past month

IT Spend

$136.8KThis year, Help Scout is projected to spend $136.8K on IT, according to Aberdeen.

Interest Signals

TopicSurge Score
Reference Management Software Logo
Reference Management Software
80
Data Labeling Logo
Data Labeling
80
Adobe Reader Logo
Adobe Reader
80

Actively Used Products

34Help Scout uses 34 technology products and services including HTML5, jQuery, and  Amazon EC2, according to G2 Stack.

Active Website Tech Count

35Help Scout is actively using 35 technologies for its website, according to BuiltWith. These include HSTS, DNSSEC, and  Cloudflare CDN.

Total IP

1Help Scout has 1 registered trademark in the 'Scientific and technological services' class, according to IPqwery.
Sub-Organizations
Frequently Asked Questions

Where is Help Scout's headquarters? Help Scout is located in Boston, Massachusetts, United States.Who invested in Help Scout? Help Scout has 20 investors including Lead Edge Capital and  Converge.When was the last funding round for Help Scout? Help Scout closed its last funding round on
obfuscation
from a Series B round.Who are Help Scout's competitors? Alternatives and possible competitors to Help Scout may include Fin, Salesforce, and  Freshworks.How much funding has Help Scout raised to date? Help Scout has raised
obfuscation
.
Who We Are
What We Do
Helpful Links
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