Company Performance Metrics
- Niraj Rout: Founder and CEO
Nitesh Nandy: Founder
Hiver transforms Gmail into a collaboration platform by enabling teams to easily manage shared email accounts, like support@. Based out of Bangalore and San Jose, Hiver has over 1,500 customers across 30 countries, including Hubspot, Harvard University, Vacasa, Canva, and Shutterstock. To learn more, visit https://hiverhq.com/Hiver
is a small team, solving a large problem for a huge number of businesses.
Hiver's platform allows teams with shared inboxes to assign each email as a task, give it an owner and a status, leading to greater transparency and accountability. Teams can also automate tasks like assigning emails from a specific customer to a particular agent. Hiver's Notes function provides an activity log right next to the email thread, showing who worked on the assigned task, what action they took, and shows any discussions around the action. Using Collision Alerts, teams have a simple way to prevent multiple teammates from replying to the same email. Insights into team performance can also be viewed to see who's doing well and who needs coaching to do better, including metrics like average time to reply and the average time to close an email.
Hiver's enhanced platform is available now. For a 14-day free trial, please visit: hiverhq.com/signup
