Company Performance Metrics
- Ulf F. Loetschert: CEO & Co-Founder, Managing Director
- Ulrich Wolffgang: CTO & Managing Director
LoyJoy is the simplest enterprise platform for AI Agents that resolve customer inquiries end-to-end via chat and phone. Not as FAQ bots and not as simple LLM wrappers, but as controllable AI Agents that execute service and sales processes safely.
From contract inquiries, change requests and technical support to product advice, lead qualification,
checkout and guided application journeys: over 100 process modules deliver real process depth. Business teams build their AI Agents without coding, a first prototype is ready in 15 minutes, and integrate them with existing systems such as SAP, Salesforce, CRM or legacy applications. IT keeps control over governance and permissions.
LoyJoy is Made in Germany, hosted in the EU and designed for GDPR, the EU AI Act, DORA and BFSG. For chat, LoyJoy hosts its own LLM in Germany. First productive use cases go live within 2 to 4 weeks, and new AI capabilities such as agentic AI and MCP become available on the platform continuously. More than 100 enterprise customers, including RTL+, TRUMPF, R+V Insurance, Vaillant and SCHOTT, rely on LoyJoy.
