Company Performance Metrics
NOLA AUTOMATION was the SaaS platform I built to unify customer communication into one intelligent, omnichannel system — later acquired by CMAX Dialer. The platform connected organizations with their customers across text, email, voice, video chat, chatbots, and a secure online payment portal, all from a single interface.
I led the full product
lifecycle: platform architecture, AI-driven automation, workflow engineering, API integrations, compliance logic, and customer engagement strategy. The result was a high-performance communication engine that improved outreach, reduced operational friction, and delivered real-time interaction across multiple industries.
NOLA AUTOMATION demonstrated how intelligent automation, channel orchestration, and modern communication tools can transform customer experience, collections, and financial servicing — ultimately leading to its acquisition by CMAX Dialer.
#Omnichannel #FintechSoftware #AIAutomation #CustomerEngagement #SaaS #Acquisition
