Total Funding
38
57
Total FundingPre-Seed raised
Growth Score
4 pts
Heat Score
-11 pts
Company Performance Metrics
Score
Trend
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Growth Score - The measure of growth based on company activity, operational metrics, and investments
Growth Trend - The change in the growth score over the given time period
Heat Score - The measure of the market interest, media activity, and Crunchbase profile activity
Heat Trend - The change in the heat score over the given time period
Recent Milestones
Raised Funding Round
Jan 1, 1970
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Raised Funding Round
Jan 1, 1970
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Raised Funding Round
Jan 1, 1970
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220855
Semi-autonomous customer service automation platform that handles E-commerce and IT customer inquiries via emails, phone calls and live chat
- Dom Inta: CEO and Founder
About the Company
A semi-autonomous customer service automation platform that handles e-commerce and IT customer inquiries via emails, phone calls, and live chat. Reekon identifies the type of question, analyzes the company's knowledge base, FAQs, DBs, historical data – tickets to provide the right answers; integrates with internal or 3rd party systems to
perform user-requested actions and assign tasks/tickets to the most relevant live agents or engineers to deliver the best possible customer experience.
Reekon helps businesses to improve key CS metrics such as inquiry deflection; average ticket handle time (AHT), costs per ticket, queues and wait time reduction, and improvement of customer satisfaction rates.
