Company Performance Metrics
RightAnswers provides self-service content and information technology (IT) knowledge management solutions to enable internal help desk organizations to enhance the end-user support experience. It offers Self-Service, a portal that integrates with the client's existing call management system, empowering end-users to resolve incidents and
reducing the need to contact the help desk; Support Analyst, a portal that integrates with existing call management systems to provide an environment for help desk professionals to resolve open incidents and access IT support resources; and Solution Manager, an interface that enables clients to manage their enterprise knowledge. It also provides a Knowledge Explorer that enhances a suite of products by searching various selected resources within the client organization for relevant content; and a Support Wiki that offers Wiki functionality to simplify the capture of organizational knowledge.
