58
Growth Score
pts
Heat Score
-9 pts
Company Performance Metrics
Score
Trend
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Growth Score - The measure of growth based on company activity, operational metrics, and investments
Growth Trend - The change in the growth score over the given time period
Heat Score - The measure of the market interest, media activity, and Crunchbase profile activity
Heat Trend - The change in the heat score over the given time period
Recent Milestones
Raised Funding Round
Jan 1, 1970
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Raised Funding Round
Jan 1, 1970
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406344
Upstream Works Software provides Omni channel contact center software that increases customer engagement and agent success.
- Sean Snider: Chief Operating Officer
- Rob McDougall: Founder, President and CEO
About the Company
Upstream Works helps companies become excellent in servicing their customers by making it the simplest and most profitable option.
They provide contact center technology to allow businesses to track and manage customer interactions across any channel. Their customer experience analytics help reduce costs and improve customer retention by giving
organizations visibility, accountability and control over all customer interactions, regardless of the source.
Upstream Works can simplify an agent's desktop workflow through their multi channel routing capabilities, and capture customer interactions from any number of these channels including telephone calls, interactive voice response, e-mail, Web self-service, chat and social media.
