Company Performance Metrics
- Eric Ouisse: Co-Founder
Renaud de Gonfreville: CEO & Co-FounderPast Role: Wamda, Mentor
ZIWO is a Dubai-headquartered cloud communications and Contact Center as a Service (CCaaS) company specializing in AI-powered customer experience solutions for businesses across the Middle East and North Africa. Founded in 2010 as ASWAT and later launched as ZIWO, the company provides cloud-based call center software, business telephony systems,
AI voice agents, omnichannel communication tools, and customer engagement automation for enterprises. The platform enables businesses to manage inbound and outbound customer interactions through voice, WhatsApp, CRM integrations, IVR systems, analytics dashboards, call tracking, and AI-driven automation from a single interface. ZIWO is designed specifically for the MENA market with Arabic-language support, regional telecom infrastructure, local data hosting, and compliance with regional regulations. The company serves industries including retail, e-commerce, banking, real estate, logistics, hospitality, and customer support outsourcing.