Company Performance Metrics
Ciaran Tobin: Founder and CTOPast Role: KillBiller, CIO
Bart Lehane: Founder and CPOPast Role: KillBiller, CTO
The EdgeTier Conversational Intelligence Platform helps Customer Support teams uncover the missed insights in their conversations, react faster to issues, and have the data they need at their fingertips to make better business decisions, putting the contact centre at the heart of customer experience.
Having 24/7 insights into customer
attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance.
EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers.
Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency.
